Volunteer Management Assessment: Evaluation

Written by on 03-17-2010

Previous articles in this series:
Volunteer Management Assessment: Introduction
Volunteer Management Assessment: Proper Volunteer Training
Volunteer Management Assessment: Realistic Job Descriptions
Volunteer Management Assessment: Adequate Risk Controls
Volunteer Management Assessment: Volunteer Management Technology

Scenario: High no show rate. Trouble recruiting new volunteers.

Scenario: High no return rate. Volunteers come once and don’t return the next year.

The evaluation of your volunteer program should include feedback from leaders and front line volunteers.

Wrap up sessions should take place while the event recollections are still fresh in everyone’s minds. This objective discussion should include key staff and volunteer leaders. The volunteer operations and logistics wrap up is a review of what went right, what can be improved and recommendations.

Your front line volunteers may participate in simple on-site surveys for immediate input. Anonymous electronic surveys can provide valuable feedback from your team leaders and your front line volunteers. Electronic surveys can be automatically set up to tabulate results. Test a free option like SurveyMonkey.com.

Do you survey your volunteers? Share your great survey suggestions.

Next article in this series:
Volunteer Management Assessment: Conclusion/Questions

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